Refund Policy for Lurevyn
By placing an order through the Lurevyn website (https://lurevyn.com/), you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
30-DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same (new) condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at support@lurevyn.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
The inspection process could take around 5-7 business days. After approval, you’ll receive a new product at no cost (no return fee).
Items sent back to us without first requesting a return will not be accepted.
EXCHANGES
We only exchange products that are damaged, incorrect, wrong size, or defective.
If you need to exchange an item, please contact us at support@lurevyn.com.
DAMAGES AND ISSUES (DEFECTIVE PRODUCTS)
Please inspect your order upon reception and contact us immediately if:
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The item is defective,
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The item is damaged,
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You received the wrong item.
We will evaluate the issue and make it right — no fees will be charged.
To return your product, please contact us at support@lurevyn.com.
CUSTOMER RESPONSIBILITY (CUSTOMER REMORSE)
If you purchased the wrong product by mistake, don’t need it anymore, or changed your mind, please contact us immediately. We will guide you through the process — no fees will apply.
RETURN METHOD
By post.
PRODUCT CONDITION
Products must be new, unworn, and in their original packaging.
RESTOCKING FEE
No restocking fee will be charged.
RETURN SHIPPING FEE
No return shipping fee will be charged.
REFUNDS & ORDER CANCELLATION
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If your product is still being processed, you are eligible for order cancellation and a full refund.
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If your order was already fulfilled and you received a tracking number (Royal Mail, Evri, Yodel, or similar), and you still want to cancel, you must wait until the package arrives and then start the return process.
Disclaimer: These policies are verified for Lurevyn and are enforceable against any claim. Please make sure to read these policies carefully before placing your order.
If you have any questions, feel free to contact us at: support@lurevyn.com
